Privacy Policy

This Website with the URL www.jackjones.in (“Website/Site”) is operated by Best United India Comforts Pvt Ltd(“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with applicable law in India relating to the processing of personal data. Please read the following carefully to understand how we use your personal data.

When you interact with us, whether this be online via the Website or in-person at our or our franchisee owned stores, we may require you to provide us certain information which is essential for us to manage your registration as a user, to enable and manage your purchase of products, to respond to your queries for customer service and for processing returns. We may also seek certain other information which we use for marketing communications, to enable your participation in loyalty and rewards programs, and for analytics which we use to improve our products and services, and our platforms and operations. You will have an option to not provide us this information, or to opt out of marketing communications and reward programs.

We may collect data such as your name, address, telephone number, age, gender, birth date and anniversaries, browsing and visit patterns, purchase patterns and history, hobbies, details of friends and acquaintances.

Some of this data is essential for us to collect in order to provide you with our products and services, for instance, personal data such as your name, address, phone number and email id, is used to register you as a user on our online platforms or in-store, to enable your purchase of our products, maintain your purchase history, respond to your queries, provide customer service, manage returns and exchanges, and to enable us to comply with our legal obligations. We may also communicate with you over telephone, SMS, or email for such purposes.

Other data may be optional, which you will be made aware of in relation to the activity for which we collect it. These aspects are elaborated below. Such activity may include among others, promotional activity for providing you information about our products including new products, sending you newsletters, enabling your participation in loyalty and rewards programs, greeting you on special days such as birthdays and anniversaries and providing special discounts, informing you about season-end and other sales. For these purposes also, we may communicate with you over telephone, SMS or email.

We may use certain data such as your browsing and purchase history, purchase patterns, gender, age, income, etc for analytics to be able to customize our marketing and promotional activities, to improve our products and services and also to improve user experience when shopping at our stores or via the Website.

If you intend to unsubscribe from communications towards marketing and promotional activity, please write to the Grievance Officer on the communication address provided herein. Where we communicate with you over email, the email will also have an option to unsubscribe from such communications.

Data so collected by us is stored on secure servers provided by third parties and we ensure through contractual obligations with them that they take reasonable precautions in accordance with applicable laws to ensure that this information is kept in a secure fashion. However, any loss of data by the third parties is not our liability and in the eventuality it happens we will inform you accordingly via your registered email address within 48 hours of us being notified by such third party.

You are responsible to ensure that the data you provide to us is accurate and not misleading. You must also keep it up to date and inform us of changes where necessary for us to fulfil our obligations to you.

Your actual order details may be stored with us and you may access this information by logging into your account on the website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You are responsible to ensure the security of your login credentials including passwords and we cannot assume liability for any misuse of these.

In relation to payment processing, we do not receive nor store any information with respect to your financial instruments such as credit cards, debit cards, bank details, etc. except in the manner prescribed under applicable law. For non-cash payments at stores and online payments, payments are processed using a number of participants who operate in accordance with laws applicable to such processing operations and they make decisions about the collection and processing of your personal and financial data. We do not receive nor store such payment instrument data and such information is not held or controlled by us in any way whatsoever. We will not ask you for such data and you must not share any payment instrument or banking data with any of our vendors, staff or personnel.

If you are under 18 years of age, you may only use Our Website with the consent of your parent or legal guardian.

We may make changes to this policy from time to time. Where we do so, we will change the “Last Updated” date above and may also post a notice on our websites for a period of time to notify you of such changes. Your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.

HOW WE COLLECT THE INFORMATION

• From you directly and through this site: We may collect information through the Website when you visit. The data we collect depends on the context of your interaction with our Website.
• Through business interaction: We may collect information through business interaction with you or your employees.
• From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase of communication more easily.
• Information about your interactions with the products and services offered by our subsidiaries.

INFORMATION WE COLLECT

We collect information primarily to provide better services to all of our customers.

• When you visit our site, some information is automatically collected. This may include information such as the Operating System (OS) running on your devise, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our site. We also collect information about how you use Our products or services.
• We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rate, etc.
• The full Uniform Resource Locators(URL) clickstream to, through and from our website(including date and time; cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information(such as scrolling, clicks, and mouse-overs).
• We automatically collect information using “Cookies”. Cookies are small data files stored on your hard drive. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.
• Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features may become unavailable. For more information on how to reject cookies, see your browser’s instructions on charging your cookies settings.
• We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the laws concerned.
• If you have opted to receive marketing correspondence from us, or have subscribe to our mailing list or newsletters, or entered into any of our competitions or if you have provided us with your details at networking events, we may use your personal data for such purposes in order to provide you with details about our goods, services, business updated and events. If you subsequently wish to stop receiving such communications, you may unsubscribe from the same using the tools provided on the Website.

HOW WE USE INFORMATION

We use the information we collect primarily to provide, maintain, protect, and improve our current products and services.

We use the information collected through this website as described in this policy and we may use your information to:

• Improve our services, Site and how we operate our businesses;
• Understand and enhance your experience using our Site, products, and services;
• Personalize our products or services and make recommendations;
• Provide and deliver the products and services you request;
• Process, manage, complete, and account for transactions;
• Provide customer support and respond to you requests, comments, and inquiries;
• Create and manage the online accounts you manage on our Website;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• Communicate with you about promotions, upcoming events, and news about products and services;
• We may process your personal information without your knowledge of consent where required by applicable law or regulation for the purposes of verification of identity or for prevention detection, or investigation, prosecution, and punishment of offences as well as of cyber incidents;
• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

COOKIES

The acceptance of cookies is not a requirement for visiting the website. However we would like to point out that some functionality on the website and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the website. We only use cookies for your convenience in using the website (for example to remember who you are when you want to amend your shopping cart without having to re- enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

DATA TRANSFER

• Information about our users is an important part of our business and we take due care to protect the same.
• We share your data with your consent to complete any transaction or provide any product of services you have requested or authorized We also share data with our affiliates and subsidiaries, with franchisees, and with vendors working for us.
• We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering package, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit ratings, and providing customer service.
• These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
• We release accounts and other personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, and protect the rights, property or safety of Us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

DATA SECURITY

• We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees wo are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
• We work to protect the security of your information during transmission by using Secure Sockets Locker(SSL) software, which encrypts the information you input. SSL allows sensitive information such as credit card numbers, UID’s and login credentials to be transmitted securely.
• We follow the Payment Card Industry Data Security Standard(PCI DSS) when handling branded credit cards from the major card schemes.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
• We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
• It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.
• The information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
• Information collected form you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

LINKS TO THIRD-PARTY SITES/APPS

Our Site may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

SOCIAL NETWORK PLUGINS

This Website incorporates plugins and/or buttons for social networks, in order to allow easy sharing on your favourite social networks. These plugins are programmed so as not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set if you voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

SHARING OF PERSONAL INFORMATION

• We do not share your personal data with third parties without your prior consent other than:
  • With third parties who work on our behalf provided such third parties adhere to the data protection principles set out under applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles;
  • To comply with laws or to respond to lawful requests and legal process;
  • To protect the rights and property of Us, our agents, customers, and others including to enforce our agreements, policies, and terms of use:
  • In as emergency, including to protect the personal safety of any person; and
• We may internally share your personal data within the Group companies, including with our corporate entities, affiliates, and partners, to provide you with access to their services and products.
• Additionally, we may disclose your personal data to third parties including prepaid payment instrument issuers, reward programs, and other payment services, that you have opted for. Such disclosures are necessary to provide you with our services, comply with legal obligations, enforce our user agreement, and support marketing and advertising activities. We may also share your personal and sensitive data with government agencies or law enforcement if legally required or if we believe it is necessary to respond to legal processes or protect the rights, property, or safety of our users or the public.
• In the event of a merger, acquisition, business deal, divestiture, or bankruptcy transaction of proceeding (or negotiation of business deal) involving the sale or transfer of all or a part of our business or assets or business reorganization, we and our affiliates may transfer your personal data to the new business entity, which will be required to adhere to this privacy policy concerning your data.

RETENTION AND DELETION OF DATA

You have the right to request deletion of your Personal Data wherever it has been collected from you with your consent. You have an option to erase, delete your account by visiting your Profile and Settings on your mobile application, this action would result in you losing all information related to your account. You can also write to us at the contact details provided below to assist you for any related requests to opt out. By deleting your account, you will not be able to access your order history, your preferences, details of any pending orders, exchanges, return or refunds, coupons or benefits from loyalty programs. In event of any pending grievance, claims, pending shipments or any other pending services, we may refuse or delay deletion of the account. Please note that deletion of account will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. Once the account is deleted, you will lose access to the account, however you may access the Platform again you would need to register as a new user on our Platform. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain certain data related to you if we believe it may be necessary to prevent fraud or future abuse; to enable us to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes

CHANGES TO THIS POLICY

We may change this policy from time to time. If we make any changes to this policy, we will change the “Last Updated” date above and may also post a notice on our Website for a period of time to notify you of such changes. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.

SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the website, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

If you have any concerns about your privacy or need to report any issues relating to your privacy that arise from the conduct of your business with jackjones.in please feel free to write to contact at the address given below:

Best United India Comforts Pvt Ltd

The Lalit Residency, 2 nd Floor,
The Lalit Mumbai, Sahar Airport Road, Sahar,
Andheri East, Mumbai 400059
Maharashtra
India

DISCLAIMER

jackjones.in shall not be responsible for indirect, consequential loss or claims, damages that you may suffer due to the loss of any information submitted by you on this website including but not limited to the information with respect to your credit card, debit card, bank details or representations made by any advertisers and sponsors on this website. You accept sole responsibility and risk associated with the use and results of this website material, irrespective of the purpose to which such use or results are applied.

LIABILITY

jackjones.in shall only be liable for the direct losses suffered by you as a result of access or use of this website, subject to the maximum limit of the amount paid by you for the purchase of the respective products from this website.

Notwithstanding anything contained elsewhere only.in shall not at all be liable to you / third party for any direct and / or indirect damages, claims, losses including loss of profits, loss of business or indirect, consequential or punitive damages, whatsoever in connection with the provision or use of Information hereunder including the usage of this website.

DISPUTE RESOLUTION

In the event of any dispute, difference or claim arising out of this Privacy Policy the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Mumbai, India shall have exclusive jurisdiction.

COPYRIGHT

We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.

This Privacy Policy can change at any time to include / exclude clauses and jackjones.in does not bear responsibility for updating users on the same.